PRIVACY POLICY

At Confitex we value your privacy. This policy (together with our terms of use and any other documents referred to in it) explains how Confitex collect, store and use your personal information and why we do this so please read the following carefully. This policy relates to your use of this website and data gathered via consumer phone orders.

Personal Information we hold about you will be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

WHAT INFORMATION DO WE COLLECT, STORE AND USE?

Information you give us.

When you shop with us at www.confitex.co.uk we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details. We also store passwords for any accounts that are created. Your email address is requested when you sign up to receive our email newsletter. Your credit card details are not retained by us once the transaction is complete.

INFORMATION WE COLLECT ABOUT YOU OR RECEIVE FROM OTHER SOURCES

We may also collect, and third-party providers of advertisements may also collect, information regarding your visit to www.confitex.co.uk. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed and duration of your visit and any search terms used.This information may be collected even if you do not register an account with us.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use this information to make your shopping experience as easy and enjoyable as possible.

• To process your order including delivery and payment and to manage your account.

• Online account holders require an email address and password to access their account.

• To send you special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.

• Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve the Confitex website and the products and services offered to our customers.

• To allow you to participate in interactive features of our site

• To personalise your repeat visits to our site

• To verify your identity

• To assist in the detection and prevention of fraud or abuses of our site

• Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

• To enable third parties to carry out technical, logistical or other functions on our behalf. For example, our logistics company has selected access to your details for delivery purposes only

WHY DO WE CONTACT YOU?

We contact you to update you about exciting new product launches, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time – see below for more details.

We will contact you by email to notify you of updates to your order.

We will also contact you about leaving reviews for products once you have received your order.

If successful when entering any of our competitions or prize draws we will contact you by email to notify you.

We will contact you by telephone or email if there is a problem with your order or to provide an update on delivery of your order.

CONTACT VIA SOCIAL MEDIA

Where you contact us via social media to make an enquiry, we will respond either by social media, phone or via the email you have provided when you placed your order.

SHARING DATA WITH THRID PARTIES

We do not transfer your information to anyone for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances:

Our service providers and suppliers:

• In order to make certain services available to you, we may need to share your personal information with some of our service partners. These include IT, delivery and marketing service providers.

Other third parties:

• in processing your order, we may send your details to and use information from credit reference and fraud prevention agencies;
• if we or our business are acquired by a third party when our customers’ personal data will be transferred to the buyer;
• If we have to disclose an order to comply with a legal obligation;
• in order to enforce or apply the terms of our contract with you; or
• to protect the rights, property, or safety of Confitex, our customers, or others.

WHAT ARE YOUR RIGHTS?

Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to info@confitex.co.uk.

Right to withdraw consent or restrict processing

Processing for marketing purposes - You may object, at any time, to the processing of your personal data for direct marketing purposes. When you register and every time we get in touch with you, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out. If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications or log into your account to change your preferences.

If you have any concerns with how we keep and use your information please contact us at info@confitex.co.uk.

WEB BANNER ADVERTISING

If you visit our site, you may receive personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed whilst browsing our websites on your computer or other devices. These advertisements are provided by us via specialist providers using ‘cookies’ placed on your computer or other devices. You can remove or disable cookies at any time - see our Cookie Policy for further information.

COOKIES

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. For further information visit www.aboutcookies.org or www.allaboutcookies.org. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit Confitex, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. However in a few cases some of our website features may not function as a result. For more information on the cookies we use and the purposes for which we use them please see our cookie policy for full details.

Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn't tracked. Tracking is used for a wide variety of reasons ranging from social or advertising networks measuring effectiveness or third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis.

HOW WE KEEP YOUR INFORMATION SECURE - SSL AND ENCRYPTION

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

CHANGES TO OUR PRIVACY POLICY

We will regularly review this Privacy Policy, any changes we may make in the future will be posted on this page. Please check back frequently to see any updates or changes. The Privacy Policy was last updated 1 August 2018.