FREQUENTLY ASKED
QUESTIONS

We have created a revolutionary multi-layered absorbent and leakproof textile, which features in the design and manufacture of our high-performance reusable consumer products including absorbent underwear and nursing pads. Find out more about our textile technology on our blog.

Confitex’s unique absorbent and leakproof textile features a high-tech multi-layered structure:

- The soft, hypoallergenic inner warp layer wicks moisture away from the body, keeping you dry and hygienic all day long. Our Extra absorbency products have a second layer of this fabric for even quicker wicking and extra security.
- The revolutionary centre layer is highly absorbent for maximum moisture retention and reassurance.
- The patented outer layer has been lab-verified waterproof, so there’s no need to worry about leaks. Unlike most other brands (which tend to shrink and warp when heated, leaving them vulnerable to leaks) it can safely be tumble-dried without any reduction in absorbency or leakproof performance.

Find out more about our textile technology on our blog.

Yes, our products are a more environmentally sustainable solution for life's little leaks than single use products. They are all reusable and washable, so switching to them will prevent single-use pads, liners, shields and guards from piling up in landfill, where they can take up to 500 years to biodegrade. Find out more on our blog.

Confitex products have been extensively tested by leading international laboratory UL and found to be free of potentially harmful substances such as PFOS or PFOA, AZO dyes, organotic compounds, DMFu and CMR. From the outset of designing our textile technology, we have maintained a very strong focus on making our textiles safe for consumers and kind to the environment. With these goals in mind we have sought to avoid significant chemical processes during manufacturing, which is why we dye our yarns prior to textile knitting, rather than once the textiles have been created. This approach uses less processing, resulting in lower PH levels that ensure consumers are not adversely impacted when wearing our textiles over their sensitive body parts. All our products are made from hypoallergenic textiles to ensure they're kind to your skin. This means they contain relatively few or no potentially irritating substances and so minimise the possibility of an allergic response.

The inner layer of our absorbent, leakproof textile has quick-dry technology, drawing moisture away from the skin, reducing the time bacteria is able to grow and preventing odour while worn.

The absorbency of our textile does not decrease over time. Our underwear has been laboratory tested and proven to last as long as ordinary underwear without any deterioration in absorbency.

Our products are manufactured in China. Due to the complexity of producing our patented absorbent and waterproof textile, we manage our factory and production first-hand so we can more closely oversee quality assurance and ensure fuller transparency. Our factory and its suppliers are independently audited each year to ensure they meet international Business Social Compliance Initiative best practice across areas including ethical behavior, waste minimization, workplace health and safety, decent working hours and fair remuneration. To protect against child labor, no employees are aged under 18.

Our absorbent and leakproof washable trunks are made for men with light to medium bladder leakage. If you have little or no bladder control or if you have bowel incontinence, we're sorry our underwear will not suit your needs – please discuss your options with your healthcare professional or carer. For more information about the absorbency of our products click here. To read real-life stories see our blog.

Confitex for Men trunks are ordinary cloth underwear with the added bonus of a contoured pouch lined with Confitex Technology’s patented absorbent and leakproof textile. Find out more about our patented textile technology here and our independent lab testing here.

Confitex for Men offers three levels of absorbency to suit different needs.

EVERYDAY: Perfect for when you leak just a little when you laugh, cough or sneeze.
EVERYDAY PLUS: Thicker pouch-only protection against little wee leaks.
EXTRA: For peace of mind when it’s more of a burst than a splash.

For more information about the absorbency of our products click here. To read real-life stories see our blog.

Please note, our underwear is not designed for full bladder voids or faecal incontinence – please discuss your options with your healthcare professional or carer.

For optimum performance, Confitex for Men underwear needs to fit snugly around the hips and top of the thighs. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are a general guide based on the same international standards as Calvin Klein underwear, but they may not align with your usual sizing, so actual measurements are more likely to result in the perfect fit. Please be aware that for hygiene reasons we generally do not offer refunds on our underwear, so if you are not sure if you have the right size, we recommend purchasing one trial pair to check the sizing first. Click here to consult our sizing guide.

Levels of incontinence can vary enormously, and people are often not aware of how much they leak, especially at night. Some might need to get up and go to the toilet in the night, whereas others may experience incidental leakage. Our underwear is likely to handle the latter but not the former. Given this huge variability we don't recommend our underwear as a night solution for everyone, but we know many people find that it works for them, so it really is a matter of an individual's personal situation.

Your own comfort is the best guidance. Depending on your level of leakage, you may or may not need to change into a new pair throughout the day, or put on a fresh pair for overnight protection. You may initially feel some dampness but as the absorbent textile wicks the moisture away from your skin this will dissipate. If your underwear does feel excessively damp, it may be a sign you need to change your underwear or perhaps select an increased absorbency.

Our underwear is designed to be a complete and simple everyday solution to life’s little leaks. It is not designed to be worn with another pad, liner, diaper, guard or shield, and will fit better and function more effectively on its own.

No, our underwear is not suitable for bowel incontinence. Please discuss your options with your healthcare professional or carer.

Yes you do. Our underwear are designed for light to medium bladder leakage, not full bladder voids.

The original purchase price of a pair of our absorbent underwear may be higher than a pack of single-use guards or shields, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run. Our underwear cost about the same as a pair of Calvin Klein trunks, and last just as long. Plus you're helping save the planet! Read more on our blog.

Just'nCase underwear and breast pads offer women an environmentally friendly solution for life's little leaks – whether they be periods, pee, post-baby bleeding or breastfeeding let-down. The Just'nCase range utilises Confitex's high-performance absorbent textile, which offers superior absorption and leak resistance. They're reusable, washable and, unlike most other brands, it's safe to pop them in the tumble dryer. Shop Just'nCase here.

Our absorbent and leakproof washable briefs are ideal for women looking for a convenient, reliable and environmentally friendly way of managing periods, bladder leakage, post-baby bleeding and breastfeeding let-down. If you have little or no bladder control or if you have bowel incontinence, we're sorry our underwear will not suit your needs – please discuss your options with your healthcare professional or carer. For more information about the absorbency of our products click here. To read real-life stories see our blog.

Just'nCase briefs are made from a sleek stretch fabric with the added bonus of a gusset lined with Confitex Technology’s patented absorbent and leakproof textile. Find out more about our patented textile technology here and our independent lab testing here.

Yes. Our briefs are perfect for women who experience light to medium bladder leakage. They are super absorbent and leak resistant, giving you the confidence to get out and about, feeling dry and protected. They can be worn as a total replacement for single-use products such as pads and panty liners but are not designed to replace adult diapers if you experience heavy incontinence. To see how they measure up against popular single-use products click here.

Yes. Our briefs are perfect for periods, whether these are light, medium or heavy – choose from two absorbencies to suit your flow. They can be worn as a total replacement for single-use sanitary products such as pads and tampons, or as a backup to tampons or a mooncup.

Just'nCase offers three levels of absorbency to suit different needs.

LIGHT: For everyday hygiene, spotting and just-in-case days.
EVERYDAY: Perfect for light or medium period days, or when you leak just a little when you laugh, cough or sneeze.
EXTRA: For peace of mind on heavy period days, post-birth or when bladder leakage is more of a burst than a splash.

For more information about the absorbency of our products click here.

To read real-life stories see our blog.

Please note, our underwear is not designed for full bladder voids or faecal incontinence – please discuss your options with your healthcare professional or carer.

For optimum performance, Just'nCase underwear needs to fit snugly around the hips and top of the thighs. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are a general guide, but they may not align with your usual sizing, so actual measurements are more likely to result in the perfect fit. Please be aware that for hygiene reasons we generally do not offer refunds on our underwear, so if you are not sure if you have the right size, we recommend purchasing one pair to check the sizing first. Click here to consult our sizing guide.

As long as they feel comfortable and fit snugly, Just'nCase underwear are a great option for night-time period management. However levels of incontinence can vary enormously, and people are often not aware of how much they leak, especially at night. Some might need to get up and go to the toilet in the night, whereas others may experience incidental leakage. Our underwear is likely to handle the latter but not the former. Given this huge variability we don't recommend our underwear as a night solution for everyone, but we know many people find that it works for them, so it really is a matter of an individual's personal situation.

Your own comfort is the best guidance. Depending on your level of flow or leakage, you may or may not need to change into a new pair throughout the day, or put on a fresh pair for overnight protection. You may initially feel some dampness but as the absorbent textile wicks the moisture away from your skin this will dissipate. If your underwear does feel excessively damp, it may be a sign you need to change your underwear or perhaps select an increased absorbency.

Our underwear is designed to be a complete and simple everyday solution to life’s little leaks. It is not designed to be worn with another pad, liner, diaper, guard or shield, and will fit better and function more effectively on its own.

No, our underwear is not suitable for bowel incontinence. Please discuss your options with your healthcare professional or carer.

Yes you do. Our underwear are designed for periods and light to medium bladder leakage, not full bladder voids.

The original purchase price of a pair of our absorbent underwear may be higher than a pack of single-use pads or tampons, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run. Our underwear cost about the same as a pair of designer panties, and last just as long. Plus you're helping save the planet! Read more on our blog.

Our super absorbent washable breast pads are designed to help new mums manage the inevitable leaks that come with breastfeeding. They can be worn during pregnancy to capture colostrum leakage, and are handy to have in your hospital bag for when your milk comes in after birth. Because they're washable and reusable they can be worn throughout breastfeeding and weaning, saving you money and helping prevent single-use pads from piling up in landfill. Find out more here.

Just'nCase Contoured Breast Pads are designed to slip inside the cups of your nursing bra or nursing tank to provide an extra layer of defence against let-down and leaks. A silicone matrix pattern on the outside of each pad grips to the inside of your bra cup, holding them in place. Inside each pad, Confitex Technology’s unique high-tech layered absorbent textile quickly wicks moisture away from your skin and captures it in our unique leakproof GravityDri^TM pocket at the base of the pad, keeping you dry and hygienic. Find out more about our patented textile technology here and our independent lab testing here.

Just'nCase Contoured Breast Pads use Confitex's Extra absorbency textile to provide maximum reassurance against leakage. Find out more on our blog.

Before use, wash and dry your Just'nCase Contoured Breast Pad according to instructions provided. Place them inside the cups of your nursing bra or nursing tank with the flat edge toward the bottom of the cup and your nipple approximately two thirds of the way up the curve of the pad.

Our contoured pads look similar to a moulded T-shirt bra when worn under clothes. The extra layer of protection prevents nipple show-through and provides security against leakage.

Every breastfeeding experience is unique, so everyone’s breast pad needs will be different and your own needs are likely to change as your breastfeeding journey progresses. For hygiene reasons they should be changed at least once every 24 hours, but some women with heavier leakage prefer to change them more frequently. If they feel heavy and saturated that's a good indication you need a new pair.

Yes, it's fine to wear them at night inside a nursing bra or nursing tank.

The original purchase price of reusable breast pads may be higher than a pack of single-use pads, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run – plus you're helping save the planet! Read more on our blog.

Yes, our fabric underwear are exactly like your ordinary underwear, but with the added bonus of an absorbent panel to collect and retain leaks. They can be hand or machine washed and line or tumble dried, just like ordinary underwear. Our breast pads can also be hand or machine washed and line or tumble dried. For full care instructions.

Yes, our products must be washed and dried before use to activate full absorbency. Remove the hygiene sticker then wash and dry according to our care instructions.

Our products have been lab-tested and proven to withstand as many wash and dry cycles as ordinary underwear without any impact on performance.

Our products can be thrown in the washing machine and dryer with your regular wash. Where they differ from most other absorbent underwear and nursing pads is that they don’t rely on a layer of PU plastic for their waterproofing, so you can safely pop them in the tumble dryer without impacting their leakproof performance (the plastic layer in other brands tends to shrink and warp in the dryer, leading to leaks). Turn underwear inside out before washing and drying. Rinse after use then wash on delicate cycle below 40°C/105°F, or hand wash separately if you prefer. Dry away from direct sunlight or tumble dry on low heat. They can also be dried in an airing closet or on an indoor drying rack or heated towel rail. Do not bleach, do not use fabric conditioner, do not dry clean.

Drying time will vary depending on drying method. Because of our textile's absorbent properties it is likely to take a little longer than ordinary underwear to dry (about the same length of time in a tumble dryer as a pair of thick sports socks).

Our products can be conveniently machine washed and tumble dried with your normal laundry. Just rinse after use then pop them straight into the washing machine or set them aside until your next wash day. Wash on delicate cycle below 40°C/105°F, or hand wash if you prefer. Dry thoroughly on the line, in a tumble dryer on low heat, or in an airing or drying cupboard before reuse. Do not bleach, do not use fabric conditioner, do not dry clean.

Like most high-tech sports fabrics, our products may need refreshing from time to time. Submerge in a solution of three parts water to one part white vinegar and allow to soak for about 30 minutes. Drain, then wash and dry thoroughly according to care instructions.

1. Select Men or Women in the top menu bar.
2. Select your desired product, then select colour, size and quantity, as applicable.
3. Click the shopping bag in the menu (top right) to proceed to checkout.
4. Enter your contact details and delivery address (our system will securely store your contact information for your next visit). If you are a returning customer, please log in using your email address and password (this will save you time filling in all your details again).
5. Click Continue to Shipping.
6. Check your details and your order then click Continue to Payment.
7. Enter your payment details then click Complete Order.
8. After you complete your order you will receive a confirmation email.
9. Once your product has been dispatched (usually within 24 hours of confirming your order) you will receive an email confirming shipment and another with your tracking number. If you do not receive these emails please check your spam or junk folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please contact us on info@confitex.com or using the form on our Contact Us page.

To use a discount code please select your items, then proceed to checkout and insert your discount code before you proceed to payment. You can gift a code to someone else but please note each code will function only once. The discount code cannot be used in conjunction with any other offer or promotion.

To receive our bundle discounts or free shipping offers, just place items in your trolley as usual. Our system will automatically calculate your eligible discounts and apply them at checkout.

Unless otherwise stated all pricing on this website is shown in GBP. All payments are processed in GBP.

We accept all major credit cards (Visa, Mastercard, Amex). You can process your payment securely through your choice of payment gateway options – Shopify Payments or PayPal. Your credit card will be charged in GBP. We will not store your credit card information at any time. Your transaction is 100% safe with us.

There are two places you can sign up via our website, so it’s possible that you have signed up for our VIP mailing list, rather than starting an account with us. We’ve outlined the differences below...

Your account 

An account lets you store and access information about your orders so you can check the progress of current orders, look back at past orders and order more easily next time. You will have been asked to create a password when you set up your account. If you can’t remember your password, or can’t remember whether you have an account, enter your email address and then click FORGOT PASSWORD. If you have an account, a link will be emailed to you so you can reset your password. If you don’t have an account, you will receive an error message saying: “Incorrect email or password”. If this happens, click CREATE ACCOUNT instead to view the account sign-up form.  

You can update your account details at any time. To access your account from our website, just click the little person icon to the right of the top menu bar. If you have any questions about your account please contact us at info@confitex.com 

Our VIP mailing list 

Alternatively you may have signed up for our VIP community, which requires an email address but not a password. Joining this mailing list means you agree to us sending you emails, so we ask you to tick the products you are interested in hearing about. You will receive a 10% discount on your first order, and be first to hear about our news, special offers and new products. Sound good? Sign up for our mailing list now.  

We value your trust in us, take your privacy seriously and promise we won't spam you with information you don't want or share your personal details with third parties. If you have any questions or wish to change your preferences just email us at info@confitex.com or click the links at the bottom of the next email you receive from us.

Please allow up to two working days for us to reply to your email. If you have not received a reply by then, please check your spam or junk mail folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please try emailing us again at info@confitex.com or using the form on our Contact Us page.

If your order is over £78 shipping is free for delivery within the UK (including Northern Ireland). For orders under £78 shipping will be £5.90 for shipping within the UK (including Northern Ireland). Please email us on info@confitex.co.uk to find out more. For deliveries to New Zealand, Australia or USA please click the flag icon in our website footer to order from your local website.

We aim to have all orders dispatched from our UK warehouse within one working day. The standard delivery time is 3-5 working days for deliveries within the UK, but please allow more time during the holidays or at busy times of year. Please be aware that disruptions to supply chains as a result of natural disasters, extreme weather events, pandemics and/or industrial disputes, which are beyond Confitex’s control, may further delay deliveries.  

Deliveries within the UK are sent via Royal Mail 48 tracked. When your order is dispatched, an email will advise you of your tracking number, so you can monitor its delivery. For up-to-date information regarding the Royal Mail delivery schedule please visit their service alerts page or click the tracking link in your dispatch notification email.

We strongly recommend that all customers choose Route Package Protection at checkout so you can track your delivery throughout its journey and receive compensation if it is lost, stolen or damaged. 

If you have added Route package protection to your order, you can track your delivery at any time and/or raise a claim on the Route apps (iOS, Android) or via the Route website if it has been lost, stolen or damaged.

To find out more please scroll down to the Route Package Protection section of our FAQ

We will email you as soon as your order is placed and processed, and then again when your item has been shipped. If you do not receive these emails, please check your spam or junk email folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please try emailing us again at info@confitex.com or using the form on our Contact Us page.

We ship from our warehouse in the UK.

Please note, Confitex is not responsible for any duties, taxes or customs fees incurred once orders have been passed to the carrier.

If you’re ordering from a UK address you won’t need to pay any duties, taxes, or customs fees as our products are shipped from our warehouse in the UK.

We process orders quickly, but will do our best to accommodate any requests. The best way to adjust or cancel an order is to email info@confitex.com

Many courier companies are practising contactless delivery. Please refer to the policy of your local courier company. You'll find their details in your dispatch notification email.

Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered. If there are any problems please email us immediately on info@confitex.com. Because of the intimate nature of underwear and maternity products, for hygiene reasons we generally do not offer returns, refunds or exchanges.

We take pride in the excellence of our products, but should you find a fault with one of our products please advise us on info@confitex.com within 60 days of your purchase and if we also deem it a fault we will replace it at no charge.

We're proud to say this rarely occurs, but if you do receive an incorrect item please get in touch with us on info@confitex.com within 30 days of your purchase.

We know how frustrating it is when online shopping doesn’t arrive, so we’ve partnered with Route to give you a quick and convenient way to insure your package. Route is a package protection solution that offers refund or replacement if your order gets lost, stolen or damaged while in transit.  

Route is selected as the default setting during checkout on our website. We strongly suggest that you do not deselect this option.  

You can use the Route App to visually track all your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.  

Haven’t downloaded the app yet? Download iOS or Android

Once your order has been fulfilled by the Confitex team, a confirmation email with a Route ID number will be sent to you by Route. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes and Route shipping protection.

Marked As Delivered (Stolen) 

• - Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when your package was marked delivered.  
•  

Stuck In Transit (Lost) 

• - For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
• - For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

• - Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when the package was marked delivered.

All of Route’s policies are listed here 

If you selected Route parcel protection at checkout, your order will be covered against loss or theft. If your order has not arrived, please file a claim with Route here.  

If you selected Route Protect at checkout, your order will be covered for damage that occurs during shipping.  

If your order has arrived damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.  

You can file a claim with Route here. 

If your order has defects or you suspect it was damaged during manufacturing, rather than during delivery, please reach out to us at info@confitex.com and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will have received a confirmation email from Route with a link to file a shipping issue. Please click that link to begin the claim process.  

You can also file a shipping issue on the Route app or via the web here. To file a claim, you will need your Confitex order number OR Route ID number and the email address that was used for the order.

Still not sure what to do? Please contact us at info@confitex.com and we will do our best to assist you. 

Route’s terms and conditions are listed here

Yes, Route is a licensed insurance company with SEG Insurance Ltd as its partner.

Unfortunately, Confitex cannot accept liability or responsibility for lost, stolen or damaged parcels where Route shipping protection was not purchased at checkout. We highly recommend purchasing Route shipping insurance on your next order with us.