DELIVERY INFORMATION

DOMESTIC ORDERS

Confitex offers Standard and Express Shipping.

£4.95 standard, 3-5 working days and:
£6.50 express, next working day if order received before 2.00pm.

Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.

If you have any queries about Confitex products or your order, please contact us at:

INTERNATIONAL ORDERS (EU)

We typically send our packages via Royal Mail Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.

Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

For international deliveries outside of EU, please order from:

See further information around:

CANCELLATION, RETURNS AND EXCHANGES

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 6hrs to ensure cancellation. Please contact us with details of your order including the reference code. We will get back to you within 48hours to confirm the cancellation, any payments made by you will be refunded within 14 days.

Under the UK Consumer Contracts Regulations 2014, Confitex is classified as an underwear product and as such, for hygiene reasons Confitex cannot offer returns or refunds if you have opened the boxed packaging seal or the protective hygiene sticker has been removed and/or reattached.

However, we are happy to exchange the product for another available style, size or absorbency if returned (at the Customer’s cost) in its original boxed condition.

Please contact our customer services at info@confitex.co.uk or ring our call free number on 0800 055 6770.

Please DO NOT send the product directly back to our logistics delivery company.

See further information around:

DOMESTIC ORDERS

If you purchase three or more full priced units, domestic delivery is FREE (cannot be used in conjunction with other special offers or deals), otherwise costs for single or two packs are as follows.

Confitex offers Standard and Express Shipping.

£4.95 standard, 3-5 working days and:
£6.50 express, next working day if order received before 2.00pm.

Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.

If you have any queries about Confitex products or your order, please contact us at:

INTERNATIONAL ORDERS (EU)

We typically send our packages via Royal Mail Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.

Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

For international deliveries outside of EU, please order from:

See further information around:

CANCELLATION, RETURNS AND EXCHANGES

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 6hrs to ensure cancellation. Please contact us with details of your order including the reference code. We will get back to you within 48hours to confirm the cancellation, any payments made by you will be refunded within 14 days.

Under the UK Consumer Contracts Regulations 2014, Confitex is classified as an underwear product and as such, for hygiene reasons Confitex cannot offer returns or refunds if you have opened the boxed packaging seal or the protective hygiene sticker has been removed and/or reattached.

However, we are happy to exchange the product for another available style, size or absorbency if returned (at the Customer’s cost) in its original boxed condition.

Please contact our customer services at info@confitex.co.uk or ring our call free number on 0800 055 6770.

Please DO NOT send the product directly back to our logistics delivery company.

See further information around: